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What are Outbound Call Costs?
If a service requires transferring a call from the Phone Australia IVR equipment to another location, such as when a call is transferred to a live operator, an outbound call charge applies for each call that is switched. Different outbound call rates apply, depending on whether the caller is being switched to:
- A location within the Sydney Metropolitan area
- A location ouside of the Greater Sydney Area (within Australia)
- A location outside Australia
- A mobile phone
As Phone Australia utilises the services of a number of carriers for its outbound calls, and uses these carriers on the basis of lowest cost at that point in time, indicative outbound call costs can only be provided at the time of service establishment, and are subject to ongoing change. Our carrier rates are unbeatable in the marketplace.
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