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What should I consider when starting a 1900 number service?

When starting an 1900 Number IVR service with Phone Australia you should consider the following:
  • What is the service purpose? Is it for customer service, freeing up staff resources, promotion or revenue generation?
  • Am I offering knowledge and expertise? If so, what is this knowledge and experience worth?
  • Do I need to place advertising for my service?
  • What is my desired outcome with this service?

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